Why Total CX?

We want to stand out as a CX Partner that is leading edge when it comes to Customer Experience innovation, so as well as investing in some of the very latest Customer Contact & CRM platforms, we are also introducing Analytics driven Insights, facilitating Digital Innovation driven by the latest Artificial Intelligence solutions.

200+

Team members

97%

Bahraini Nationality

450+

Contact Center seats

3M

Contacts per year

4000㎡

Contact centre

About the company

Our Mission

Total CX will relentlessly pursue best practices in all aspects of customer service, contact centres and CX, but we will always take care of the basics.

Total CX is capable of providing exceptional contact center and customer service solutions for our clients based on their personalized requirements and objectives.

Our goal is to provide each of our clients with the best possible resources, supported by state of the art technology, continually driven to improve by embedded Artificial Intelligence, Insights & Analytics

Our people

Our people handle millions of customer conversations every year, across multiple channels; voice, digital and social media, covering all lifecycle stages.

We believe in providing our people with the best possible employee experience, and invest heavily in wellbeing and engagement.

The quality of service delivered by our teams is paramount to us so our teams are supported by analytics driven performance improvement across all they do.

Our technology

As part of the Beyon Group we have access to the world’s most powerful, flexible and leading edge CX Technology solutions. Total CX will work in partnership with our clients to ensure the best CX Technology is available to support our clients’ to deliver the best levels of Customer Experience to their own customers.

We are investing in the latest Artificial Intelligence (AI) solutions across all channels and can provide Contact Centre & Customer Experience solutions across all channels with fully embedded AI.

Our facilities

Welcome to our brand new state-of-the-art location!

Our recently completed building is designed to provide the ultimate working environment for our valued team. With a spacious layout and an abundance of workstations, we’ve created a space where productivity and comfort go hand in hand. Equipped with the latest technology and cutting-edge infrastructure, our facility offers the tools and resources necessary to excel in today’s fast-paced world. But it’s not just about work; we’ve also prioritized creating a place where people truly enjoy coming to work.

From modern amenities to thoughtfully designed common areas, we’ve adopted an atmosphere that promotes collaboration, creativity, and well-being.

Welcome to your new home… Welcome to Total CX

Get in Touch