We commit to providing our clients the best experience
Total CX is a bold ambitious Customer Experience Outsource Partnership provider offering solutions across contact centres, customer service & CX innovation. Total CX is part of the Beyon Group and Batelco, which established Bahrain’s first Contact Centre over 50 years ago.
200+
Team members
97%
Bahraini Nationality
450+
Contact Center seats
3M
Contacts per year
4000㎡
Contact centre
Industries we serve
We are already serving multi-sector clients every day across multiple channels, but with our new purpose built, state of the art Contact Centre site, providing capacity for over 500 highly skilled customer experience agents, we can serve clients across all Industry sectors.
Retail
Food and Drink
Telecommunications
Travel & Leisure
Financial services
Utilities
Logistics
e-commerce
Total CX Solutions
We are already serving multi-sector clients every day across multiple channels, but with our new purpose built, state of the art Contact Centre site, providing capacity for over 500 highly skilled customer experience agents, we can serve clients across all Industry sectors.
Total CX Strategy
We want to be a different option to other CX BPO Partner Providers, we will be fully focused on improving all aspects of your Customers Service Experiences. For us, being a trustworthy and reliable CX Partner is not about just answering calls, handling chats, responding to emails or social media interactions. Of course we do that, but we also want to make sure throughout every interaction we are capturing analytics and insights that ask 2 questions;
Could we have done better with every customer interaction we have ?
Can we work with our Clients to reduce friction or inefficiency ?
So yes we offer great contact centre and customer service resources across all channels, but we also want to make sure between us, we deliver the very best customer experiences, with the perfect blend of effectiveness and efficiency. We’re serious about making Total CX a success, we are investing in new property, technology and resources all with the amazing support of Batelco & the Beyon Group.
