About Total CX
Total CX, part of the Beyon Group, born from the origins of Batelco’s 50 year old Contact Centre, can offer customer service & contact centre solutions to businesses, across all sectors. Providing personalised CX services which enhance the service experiences of our clients own customers.
200+
Team members
97%
Bahraini Nationality
450+
Contact Center seats
3M
Contacts per year
4000㎡
Contact centre
Board members
Faisal Al Jalahma
Chairman
Faisal Al Jalahma, as Chief Human Resources Officer of Beyon, is responsible for creating HR strategy for the Beyon group of companies, leveraging on the synergy of the group to develop plans that meet the changing needs of the company as it continues to evolve and grow. He is also responsible for overseeing Beyon’s real estate investments and portfolio.
With 19 years of experience in the telecoms industry, Faisal’s areas of expertise include company transformations, aimed at advancing business operations to match the pace set by major global players. Among projects Faisal played a key role in are the company’s transformation from a classic telco to Beyon, the creation of Beyon’s digital companies and earlier the separation of Batelco into two entities with the establishment of Bnet.
Previously Faisal held the role of Director of Finance, Information Technology and Human Resources at Bahrain Telecommunications Regulatory Authority (TRA). The role included transformational projects to digitalize and automate systems at the TRA. Faisal was also a key player and a member of the Steering Committee for the 4th National Telecommunications Plan (NTP4).
Faisal holds an MBA from the University of Strathclyde, UK and several executive qualifications from Harvard Business School, Harvard University, John F. Kennedy School of Government and London Business School.
Furthermore, in addition to being Chairman of Total CX, Faisal also sits on the board of directors for a number of Beyon’s companies, including Dhiraagu (Dhivehi Raajjeyge Gulhun PLC) and Beyon Cyber WLL.


Faisal Al Jalahma

Maitham Abdulla

Christopher Hild

Armin Diemer
