Careers

We are also great believers in driving performance through the right Leadership culture.  Contact Centre & Customer Experience Leaders that are great at inspiring, motivating and supporting our teams to consistently deliver great customer service experiences, and that are not scared to show the way, by talking to customers directly if required.  So, if you’re a Leader at any level, with experience in a Customer Service or Contact Centre environment and can demonstrate delivering impressive performance through positive employee engagement, we’d also like to hear from you.

We believe in adopting the very latest Customer Experience Technology, driving business success through data driven analytics and insights.  As a leading a customer experience and contact center partner, we are investing heavily in Artificial Intelligence (AI), Robotic Process Automation (RPA), Natural Language Processing (NLP) and anything leading edge within the Customer Experience domain.  So, if you can demonstrate how you can apply these skills to benefit a high quality multi-channel contact center & customer service environment, then we’d also love to hear from you.

Within a well-managed and high performing contact center and customer experience function the quality of Data & Analytics is key. We therefore have people that can Forecast, Schedule and Manage our staff in advance and in real-time, as well as people that provide continual Analytics & Insights on any aspect of our service that can be improved.  So if you’re a numbers person, or interested in data science, and understand how these areas can benefit contact center & customer experience efficiency and effectiveness, send us your details.

We are also great believers in driving performance through the right Leadership culture.  Contact Centre & Customer Experience Leaders that are great at inspiring, motivating and supporting our teams to consistently deliver great customer service experiences, and that are not scared to show the way, by talking to customers directly if required.  So, if you’re a Leader at any level, with experience in a Customer Service or Contact Centre environment and can demonstrate delivering impressive performance through positive employee engagement, we’d also like to hear from you.

Finally, with our teams working across a wide range of industry sectors and clients, and with our culture of continuous employee development, we are interested in people that have strong skills in bringing out the best in our teams.  Whether that be through supporting our ongoing Quality Evaluation teams, putting together new hire, or new project Training plans, or ongoing performance improvement engagement, we’re interested if this sounds like you.

So, in summary. If you are passionate about customer service, contact centers, customer experience, analytics, any of the above, and feel you would thrive in a fast-paced dynamic environment, we invite you to explore the exciting career opportunities at Total CX.